Want more information about the services we offer?
Want more information about the services we offer?
We provide 24/7 Nursing care and support for individuals with complex mental health needs who also may have accompanying physical health issues along with displaying challenging behaviours. This includes support with daily living skills, medication management, therapeutic activities, and access to specialist mental health professionals.
We support adults aged 18+ living with a range of mental health conditions. We also support individuals with co-occurring conditions, such as chronic illness and learning disabilities.
We offer long term placements; however, we are happy to review and consider short term placements on an individual basis.
Referrals can be made through our website by clicking the referral tab, by contacting the home manager of the service directly or by contacting the Responsible Individual.
Once a referral is received, the home manager of the service will aim to arrange a full assessment within 48 hours. The assessment, once complete, will be sent to the referring person along with costings and the admission will be planned.
Waiting times can vary depending on availability and urgency of need. Please contact us directly for current placement availability.
What professionals are involved in the care of residents?
Our team includes registered mental health nurses, adult nurses, health and wellbeing support workers, activity coordinators, kitchen staff, and housekeepers, led by the home manager and deputy home manager. We work closely with the Primary Care Teams, GPs, psychiatrists, psychologists, and community mental health teams.
Medication is managed by trained staff in line with current guidelines. We ensure regular reviews and work in collaboration with healthcare professionals.
Yes. We actively encourage family involvement and support regular communication and visits, where appropriate.
No, we do not at this time.
Residents are supported to lead fulfilling and structured lives. Daily routines can include personal development activities, community outings, hobbies, and health and wellbeing sessions.
Absolutely. We encourage residents to decorate and personalise their rooms to make them feel at home.
We have trained kitchen staff who provide nutritious, home-cooked meals tailored to individual preferences and dietary needs, including modified diets, vegetarian, vegan, halal, and allergy-specific diets.
Almost all our residents are funding by their Local Health Board or Local authority, with a few who are self-funded.
Unfortunately, we cannot provide funding advice, however we can discuss self-pay options.
Yes. Our homes are regulated by the Care Inspectorate Wales (CIW) and are regularly inspected to ensure the highest standards of care.
We have robust safeguarding procedures in place, and all staff undergo regular training in mental health care, de-escalation, and safeguarding.
We take all concerns seriously. Complaints can be made by residents, families, or professionals, and we have a clear process for addressing and resolving them transparently and promptly.
Yes. We welcome visits from potential residents and their families. Please contact us to arrange a tour.
You can reach us via phone, email, or our contact form on the website. Visit our Contact Us page for full details.
Working with us is rewarding, challenging, and meaningful. You’ll be part of a supportive team that’s committed to making a real difference in the lives of people with mental health needs. Every day is different, and we promote a culture of respect, growth, and empathy.
We regularly hire for roles including:
Please visit our vacancies page for roles we are currently recruiting for
While experience is beneficial, it’s not always required for support worker on ancillary roles. We provide full training and are looking for individuals who are compassionate, reliable, and willing to learn and make a difference to the lives of our residents.
We provide a comprehensive induction and ongoing training that covers:
We also support QCFs for staff looking to advance their qualifications.
Yes. We’re committed to developing our staff. We offer structured development plans, coaching, mentorship, and access to qualifications. We discuss development regularly at supervision and during appraisals.
We take staff wellbeing seriously. Support includes:
We maintain safe and supportive staffing levels based on individual resident needs and risk assessments. This ensures both staff and residents are supported effectively.
You can apply through our vacancies page or via Indeed, where we post vacancies. You’re also welcome to send a CV and covering letter directly to [email protected]
Yes. All staff working in our homes must complete an enhanced DBS (Disclosure and Barring Service) check before starting, except for ancillary roles such as housekeeping and kitchen where a standard check is required. We will support you through this process. New starters will meet the cost of the DBS check, and this is then reimbursed following successful completion of probation.
Pay varies depending on role and experience, but we offer very competitive hourly rates and enhanced pay for overtime.
We foster a team-oriented, inclusive, and respectful culture. We value every team member’s input and promote open communication, continuous learning, and shared responsibility for delivering excellent care to our residents.
Absolutely. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds, cultures, and communities. We are Disability Confident committed, and work to support all staff wherever we can. We recognise that diversity strengthens our team and enhances the care we provide.
No two days are the same, which can be both challenging and rewarding. Due to the complex nature of our residents’ needs, we need to remain flexible and agile in line with our person-centred approach to care.